Your concern about your privacy is respected by our company. This privacy policy described regarding your personal information collected through various sources, such as your login information or other various ways, how this information will be used, how this information will be shared with third party and the rights of customers regarding their privacy policy. This privacy policy also provides how long your personal information will be undertaken by the company. As well as how can customers can get in touch with their privacy through privacy policy.
- Information Collected
- Information provided by yourself
- Information Automatically Collected
- Third Party
- Children
- Contact Information
- Personal information or and sensitive personal information or data
- Protection of Data
- Duration of your personal data
1. Information collected:
Personal information may be collected through your login information or use of the site. Information may be collected when you provide your personal information to website for an event or at stores. When you visit the site information of your device may be collected through automated means or such as cookies.
2. Information provided by yourself:
Information collected by company when you provide your information to the company itself. Information can be provided through various ways such as, when you make a purchase through website or through retail stores, or when you register yourself on site or when you provide your login information to the company. The type of information may include:
- Contact information (such as name, postal address, email address, and mobile or other phone number)
- Age and date of birth
- Gender
- Username and password, nickname/screen name
- Payment information (such as your payment card number, expiration date, and card security code)
- Purchase history
- Product preferences
- Your skin type / skin condition
- Your hair type
- Your physical characteristics and your skincare concerns
- Contact information for friends, family or other people you would like to receive a message on your behalf (please ensure that you only submit contact information of individuals with whom you have a personal or family relationship and who have consented to receive messages)
- Information or content you provide (such as photographs, videos, reviews, articles, questions, survey responses and comments)
- Information provided through social media networks (such as your name, profile picture, likes, location, friend list and other information described on the social media network or application sign-up page, or your geo-location details)’
Administration of our Site and performance of our contract with you: The information you give us is necessary to enable us to
- fulfil your order (including acknowledging your order and communicating with you if there is any issue regarding the fulfilment of your order);
- make sure your order is delivered correctly;
- maintain your account;
- accounting, billing, reporting and audit;
- authentication and identity checks;
- credit, debit or other payment verification;
- debt collection;
- safety, security, health, training, legal and administrative purposes’.
3. Personal information or and sensitive personal information or data:
Information Technology Act, 2000 defines personal information as “Personal information” means any information that relates to a natural person, which, either directly or indirectly, in combination with other information available or likely to be available with a body corporate, is capable of identifying such person.
The IT act and the IT rules defines personal information or sensitive personal information of a person as a meaning such personal information which consists information relating to
- Password
- Financial information such as, bank account number, debit card number, credit card number, UPI id etc.
- It may include physical, psychological as well as mental condition of a person
- Sexual orientation
- Medical records and any medical history in relation of skin
- Biometric information
- Above information provided to the body corporate for providing a service
- Any information received by any head of the body corporate to for processing under lawful contract
Any information which is freely available on any public domain or any other public source under Information Technology Act, 2000 shall not be treated as personal information or personal data.
4. Information Automatically Collected
Non-personal information and data might be automatically collected by us through the use of “cookies”, which are small text files a website can use to recognize repeat visitors, facilitate a visitor’s ongoing access to and use of the site, and allow a site to track usage behaviour and compile data that will enable us to make content improvements. Cookies allow you to navigate throughout the site without having to log in over and over. They also allow us to give you information that is pertinent to you.
Explained what is Cookies are text files with small pieces of data — like a username and password — that are used to identify your computer as you use a computer network. Specific cookies known as HTTP cookies are used to identify specific users and improve your web browsing experience.
Data stored in a cookie is created by the server upon your connection. This data is labeled with an ID unique to you and your computer.
When the cookie is exchanged between your computer and the network server, the server reads the ID and knows what information to specifically serve to you.
Administration of our Site: to administer our Site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes. We may collect information from visitors to our site and analyse it to build up a picture of how people use our Site. This helps us to improve the service we offer you’.
Site improvement: To improve our Site to ensure that content is presented in the most effective manner for you and your computer
Providing customer service in pursuit of out legitimate interest as a retailer: The information we collect from you will allow us to
- allow you to participate in interactive features of our service, when you choose to do so,
- measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you, and
- make suggestions and recommendations to you and other users of our Site about goods or services that may interest you or them.
Security of our Site: As part of our efforts to keep our Site safe and secure.
5. Use of Collected Information:
We may use your personal information to provide personalized features to you on the Site and to provide for promotional offers to you through the Site and other channels. We may also provide this information to its business associates and partners to get in touch with you when necessary to provide the services requested by you. We may use this information to preserve transaction history as governed by existing law or policy. We may also use contact information internally to direct its efforts for product improvement, to contact you as a survey respondent, to notify you if you win any contest; and to send you promotional materials from its contest sponsors or advertisers.
We may also use this information to serve various promotional and advertising materials to you via display advertisements through the Google Ad network on third party websites. You can opt out of Google Analytics for Display Advertising and customize Google Display network ads using the Ads Preferences Manager.
6. Third Party:
Your personal data is not sold, rented or otherwise disclosed, except as described here. Information collected from you or via your use of the site, including your personal data may be processed (ex. accessed, used, stored, disclosed)
Our Company may hire any third party to operate other functions of our company such as data analysis firms, legal department, other marketing firms or partners of our company or any sponsored company, webhosting company, Such third parties may be provided with access to your personal information only to the extent needed to perform their functions. They may not use such information for any other purpose.
7. Protection of Data:
Kailasha Organic Industries takes security of your personal data very seriously. We take every efforts to protect your personal data from misuse, interference, loss, unauthorised access, modification or disclosures.
Our measures include implementing access controls, investing in the latest information security capabilities to protect the IT environments we leverage, and ensuring we encrypt, and anonymise personal data whatever possible.
Access to your personal data is only permitted among our employees and agents on a need-to-know basis and subject to strict contractual confidentiality obligations when processed by third-parties.
8. Duration of your personal data:
We will keep your personal data for as long as we need it for the purpose it is being processed for. For example, where you make a purchase online with us we will keep the data related to your purchase, so we can perform the specific contract you have entered and after that, we will keep the personal data for a period which enables us to handle or respond to any complaints, queries or concerns relating to the purchase.
Your data may also be retained so that we can continue to improve your experience with us and to ensure that you receive any loyalty rewards which are due to you.
We retain the identifiable data we collect directly for targeting purposes for as little time as possible, after which we employ measures to permanently delete it.
We will actively review the personal data we hold and delete it securely, or in some cases anonymise it, when there is no longer a legal, business or consumer need for it to be retained.
9. Contact Information:
If you have any questions or is you are facing any issue regarding your privacy policy or you want to avail your privacy rights, you can contact the grievance officer by sharing your grievance on the below mentioned email id.
Email address: support@kailashaorganicindustries.com